Keyfacts About Our Insurance Services

Dovetail Insurance Services Limited
Maple House, Bayshill Road, Cheltenham, Glos, GL50 3AW

1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We only offer products from a limited number of insurers as we specialise in the niche market of High Net Worth Home Insurance.
You may ask us for a list of insurers we offer insurance from.

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs for Home Insurance.

4. What will you have to pay us for this service?

We do not charge a fee for our services but receive a commission from the insurance provider with whom we place your business. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

5. Who regulates us?

Dovetail Insurance Services Ltd, 12 Marsh Lane, Cheltenham, Gloucestershire, GL51 9JB is authorised and regulated by the Financial Services Authority. Our FSA Register number is 306866.

Our permitted business is advising on and arranging General Insurance contracts. We have voluntarily opted not to hold client monies.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

6. Ownership

Dovetail Insurance Services Ltd is a privately owned company. No insurance provider has any share holding or voting rights.

7. What to do if you have a complaint

If you wish to register a complaint, please contact us:

… in writing Write to Maple House, Bayshill Road, Cheltenham, Gloucestershire, GL50 3AW
… by phone Telephone 01242 699113

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

8. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about the compensation scheme arrangements is available from the FSCS.

Dovetail Insurance Services Ltd
Maple House, Bayshill Road,
Cheltenham, Glos, GL50 3AW. UK